Printer Alert Training Level

1.3.6.1.2.1.43.18.1.1.3

The level of training required to handle this alert. The training level is an enumeration that is determined and assigned by the printer manufacturer based on the information or the training required to handle this alert. The printer will break alerts into these different training levels. It is the responsibility of the management application in the system to determine how a particular alert is handled and how and to whom that alert is routed. The following are the four training levels of alerts: Field Service - Alerts that typically require advanced training and technical knowledge of the printer and its sub-units. An example of a technical person would be a manufacture's Field Service representative, or other person formally trained by the manufacturer or similar representative. Trained - Alerts that require an intermediate or moderate level of knowledge of the printer and its sub-units. A typical examples of alerts that a trained operator can handle is replacing toner cartridges. Untrained - Alerts that can be fixed without prior training either because the action to correct the alert is obvious or the printer can help the untrained person fix the problem. A typical example of such an alert is reloading paper trays and emptying output bins on a low end printer. Management - Alerts that have to do with overall operation of and configuration of the printer. Examples of management events are configuration change of sub-units.