hg Selection Policy

The selectionPolicy attribute specifies the algorithm used to select a hunt group member. A value of startFromZero means that on a new call, the first available member starting from the member with the lowest instance value is selected. Subsequent hunts for the same call select the first available member starting from the previously chosen member. This algorithm is used when it is desirable to have the first member receive the majority of the calls and subsequent members only receive calls in overflow situations. A value of rotary means that on a new call, the first available member is selected starting from the member which received the last new call. Subsequent hunts for the same call select the first available member starting from the previously chosen member. This algorithm is used when it is desirable to loadspread the calls equally across the members. A value of mostAvailable means that on a new call, the most available member is selected based on the availability information received from the member. Subsequent hunts for the same call select the most available member starting from the previously chosen member. This algorithm is used when it is desirable to send each call to the member which has the highest probability of connecting it.