ccvpSipTable - Cisco Customer Voice Portal Sip Table - CISCO-CVP-MIB

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ccvpSipTable

Cisco Customer Voice Portal Sip Table
1.3.6.1.4.1.9.9.590.1.6.1

The SIP service table lists each Customer Voice Portal SIP service configured on this server. The CVP SIP service is a software module which always resides in the CVP Call Server. The CVP SIP service is a SIP Back-to-Back User Agent (B2BUA). On the front end, it supports two SIP call legs, one incoming and one outgoing. This service does not terminate RTP flows; it only deals with SIP messages. On the back end, the SIP service implements the (GED-125) Service Control Interface (SCI) to the Cisco Intelligent Contact Management (ICM) application for call control functions only (no VRU scripts). The purpose of a B2BUA is to act as an active intermediary for a call, communicating with both the source and the destination legs of the call, and providing 3rd party call control capabilities on behalf of a routing engine (such as the ICM contact router). Because it must track the call throughout its life, it becomes a key source of call-level reporting data and a natural place for moderating call switching resources. Generally speaking, a SIP B2BUA is two User Agents (UAs). The device receives incoming calls in one UA and immediately creates an outgoing call via its other UA. Thereafter, all SIP messages from either one are forwarded to the other. What makes it useful is the fact that it puts ICM in between the two legs. On incoming calls, it asks the ICM where the outgoing call should be addressed. Once the call has been delivered, ICM has the opportunity to end the outgoing leg and reconnect it to a subsequent destination. In practice, there will typically be a delivery to the subsequent agents (call center agents - a human resources tasked with answering inbound calls and providing specific services) or back to the VRU leg. The SIP service table has a sparse dependent relationship with the (generic) ccvpService table. The service index acts as the primary index, relating the entry to the corresponding entry in the ccvpService table. The SNMP agent constructs this table at startup. Since services can only be added or deleted when the CVP application is stopped, service information entries cannot be added to or deleted from the table either by the agent or the management station while the application is running. The agent will update service information table objects as their values change when the application is running. All objects in this table are read-only to the management station.

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