Cisco Customer Voice Portal Icm Table

1.3.6.1.4.1.9.9.590.1.6.4

The ICM Service table lists each Customer Voice Portal ICM service configured on this server. Each entry in the table defines a separate ICM service. The CVP ICM service is responsible for all communication between CVP components and the Intelligent Contact Management (ICM) application. The CVP ICM service implements the GED-125 Service Control Interface (SCI) protocol, and sends and receives messages on behalf of the CVP SIP service, the CVP IVR service, and the CVP VoiceXML service. Users do not explicitly install the CVP ICM Subsystem; it is installed and activated automatically in the CVP Call Server and the CVP VoiceXML Server. This service is visible at the CVP Operations Server, however, since it does require a small amount of configuration. This table has a sparse dependent relationship with the Service table. The service index acts as the primary index, relating the entry to the corresponding entry in the Service table. The SNMP agent constructs this table at startup. Since services can only be added or deleted when the CVP application is stopped, service information table entries cannot be added to or deleted from the table either by the agent or the management station while the application is running. The agent will update service information table objects as their values change when the application is running. All objects in this table are read-only to the management station.