Cisco Customer Voice Portal Icm Rt Active VRU Call Legs

1.3.6.1.4.1.9.9.590.1.6.4.1.4

The real-time active VRU call legs object is a real-time snapshot metric indicating the current number of calls receiving Voice Response Unit (VRU) treatment from the Intelligent Contact Management (ICM) application. The VRU treatment includes playing pre-recorded messages, asking for Caller Entered Digits (CED) or speech recognition techniques to understand the caller's spoken request.