With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
ccvpIcmRtActiveCalls
Cisco Customer Voice Portal Icm Rt Active Calls
1.3.6.1.4.1.9.9.590.1.6.4.1.1
The real-time active calls object is a real-time snapshot metric indicating the current number of calls being processed by the Intelligent Contact Management (ICM) application. This object value represents a count of calls currently being serviced by the ICM for follow-on routing to a contact center agent.
Back to CISCO-CVP-MIB MIB page.
IPHost Network monitor allows you to monitor ccvpIcmRtActiveCalls on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco optical switches right now.
