With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cccaRouterAgentsLoggedOn
Cisco Contact Center Applications Router Agents Logged On
1.3.6.1.4.1.9.9.473.1.3.1.1.3
The router agents logged on object represents the number of contact center agents currently managed by the enterprise contact center application. This does not necessarily represent the number of contact center agents that can receive routed calls, but rather the number of agents for which the application is recording statistical information.
Back to CISCO-CONTACT-CENTER-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cccaRouterAgentsLoggedOn on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco firewalls right now.
