Cisco Contact Center Applications Logger Type

1.3.6.1.4.1.9.9.473.1.3.3.1.2

The logger type object indicates which type of enterprise contact center application logger is installed on this server. The logger type varies based on the configuration of the contact center solution. 'standard': The default logger type configured for an enterprise contact center solution. 'nam': The network application manager (NAM) logger type is installed at a telephony service provider and supports the routing of inbound voice calls to a customer intelligent contact management application solution. 'cicm': The customer intelligent contact manager (CICM) logger type is installed as part of a customer instance of an enterprise contact center application solution. The CICM component manages contacts routed by the NAM component, distributing contacts to customer premise peripheral devices or contact center agents.