Cisco Contact Center Applications Instance Entry

1.3.6.1.4.1.9.9.473.1.2.1.1

Each instance entry represents a contact center application solution. A solution includes a collection of interconnected functional components, each of which perform a specific, necessary function of the contact center application. At minimum, an instance would include one router component, one logger component and one peripheral gateway component. While each functional component may reside on a separate server, they are identified as being a part of the collective instance by having the same instance name and instance number.