With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cccaInstanceEntry
Cisco Contact Center Applications Instance Entry
1.3.6.1.4.1.9.9.473.1.2.1.1
Each instance entry represents a contact center application solution. A solution includes a collection of interconnected functional components, each of which perform a specific, necessary function of the contact center application. At minimum, an instance would include one router component, one logger component and one peripheral gateway component. While each functional component may reside on a separate server, they are identified as being a part of the collective instance by having the same instance name and instance number.
Back to CISCO-CONTACT-CENTER-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cccaInstanceEntry on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco switches right now.