With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cccaDialerTalkingAgents
Cisco Contact Center Applications Dialer Talking Agents
1.3.6.1.4.1.9.9.473.1.3.10.1.9
For an agent campaign, the dialer places calls to customers and transfers those customer calls to agents. The talking agents object indicates how many agents are currently talking in the monitored campaign skill group.
Back to CISCO-CONTACT-CENTER-APPS-MIB MIB page.
IPHost Network monitor allows you to monitor cccaDialerTalkingAgents on Cisco device via the SNMP protocol. Download IPHost Network Monitor (500 monitors for 30 days, 50 monitors free forever) to start monitoring Cisco multiplexers right now.
