cccaDialerEntry - Cisco Contact Center Applications Dialer Entry - CISCO-CONTACT-CENTER-APPS-MIB

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Cisco Contact Center Applications Dialer Entry

Each dialer entry represents an enterprise contact center application Outbound Option Dialer functional component configured on the server. The dialer component maximizes the resources in a contact center by dialing several customers per agent. The dialer component resides on the peripheral gateway (PG) server, where it does the following: - Dials customers - Reserves agents - Performs call classification - Calculates agent availability - Keeps outbound dialing at a level where the abandon rate is below the maximum allowed abandon rate The objects in the dialer entry provide information about dependent components, performance metrics and port usage.


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