With IPHost Network Monitor you can run simple snmp requests against a Cisco device in your network.
cccaCtiOsCallsInProgress
Cisco Contact Center Applications Cti Os Calls In Progress
1.3.6.1.4.1.9.9.473.1.3.8.1.9
The calls in progress object indicates the total number of active calls being tracked by CTI OS. This value shows how many calls are currently being handled by CTI OS. This value should go up and down based on the call arrival rate and the agent call completion rate.
Back to CISCO-CONTACT-CENTER-APPS-MIB MIB page.
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