Cisco Contact Center Applications Campaign Manager Entry

1.3.6.1.4.1.9.9.473.1.3.9.1

Each campaign manager entry represents an enterprise contact center application Outbound Option Campaign Manager server functional component configured on this server. The campaign manager component, which resides on the ICM/CC logger (side A), is responsible for: - Managing when a campaign runs. - Maintaining system and dialer configurations. - Making decisions about which contact records to retrieve from a campaign based upon configurable query rules and then delivering those contact records to dialers. - Distributing configuration data to the import process and all available dialers in the system. - Collecting real-time and historical data and sending it to the Router for subsequent storage and distribution. - Managing the Do Not Call list, ensuring no numbers on it are sent to the Dialers. The objects in each campaign manager entry provide configuration, performance and component status information.